Thursday, December 14, 2006

Five Reasons Why Business Development Is So Difficult To Get Right

Every conversation I have with a CEO of a middle-sized company eventually touches on the same conundrum … ‘How in the world does a company of our size get traction in new markets with new clients?’ This challenge seems to rank right up there with problems of arranging sufficient financial resources and getting top people to commit to a small but growing company.

This is often a challenge that did not limit growth in the early stages. During that early growth, the contacts and reputation of the founders and key executives drove the ‘top line’. Most often the client base came to resemble a silo in a corn field … one client dominating the business mix surrounded by other smaller clients that represent stunted attempts at broadening the base.

To be sure, this start up strategy is one of the preferred ways forward during the initial phase. In fact it is an early indicator if the management team has any business starting the business at all. If they don’t have ready clients for their product of service, they should get them before going forward.

But why, once the early growth phase is over, is it so difficult to get business development going? Why do the business development slots look so much like revolving doors? And, why is it that growing a company from nil to ten or fifteen million in annual revenues often does not seem to prepare management to take it to thirty or fifty million?

Here are some suggestions that might serve to channel discussions towards productive areas.

One: The senior management (particularly the CEO) is not really committed to making the journey. This is more common that you might think. Corporate growth requires significant self-reinvention among key members of the senior team. Often they are not prepared to give up control or manage a larger operation. Some prefer ‘writing code’ or whatever the company’s principal business happens to be. But whatever their ‘rationale’, they don’t want to or can’t become managers. In this case, expenditures on business development can just be a waste of resources. Better save the money and buy the new car.

Every conversation I have with a CEO of a middle-sized company eventually touches on the same conundrum … ‘How in the world does a company of our size get traction in new markets with new clients?’ This challenge seems to rank right up there with problems of arranging sufficient financial resources and getting top people to commit to a small but growing company.

This is often a challenge that did not limit growth in the early stages. During that early growth, the contacts and reputation of the founders and key executives drove the ‘top line’. Most often the client base came to resemble a silo in a corn field … one client dominating the business mix surrounded by other smaller clients that represent stunted attempts at broadening the base.

To be sure, this start up strategy is one of the preferred ways forward during the initial phase. In fact it is an early indicator if the management team has any business starting the business at all. If they don’t have ready clients for their product of service, they should get them before going forward.

But why, once the early growth phase is over, is it so difficult to get business development going? Why do the business development slots look so much like revolving doors? And, why is it that growing a company from nil to ten or fifteen million in annual revenues often does not seem to prepare management to take it to thirty or fifty million?

Here are some suggestions that might serve to channel discussions towards productive areas.

One: The senior management (particularly the CEO) is not really committed to making the journey. This is more common that you might think. Corporate growth requires significant self-reinvention among key members of the senior team. Often they are not prepared to give up control or manage a larger operation. Some prefer ‘writing code’ or whatever the company’s principal business happens to be. But whatever their ‘rationale’, they don’t want to or can’t become managers. In this case, expenditures on business development can just be a waste of resources. Better save the money and buy the new car.

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