Subordinates

• The more accessible you are, the more they’ll use/abuse you

Fellow workers

• Interrupt for many reasons from social to work-related

Clients and customers

• These you can’t ignore

Phone

• Sounds familiar?

Dealing With Interruptions:

When you’re interrupted, ask yourself what’s more important: the interruption or what you’re working on? You can keep a ‘To Do’ list to re-focus on what you should be doing after the interruption has gone away.

What you can do, is try to keep interruptions short – ‘What do you want, why, when, etc?’ You can also keep a log of who/what interrupts you.

You should also consider the following:

• Be assertive; learn to deal with ‘Have you got a minute?’

• Invent deadlines

• Continue to look busy

• Stand up to interruptions

• Remove the chair in front of your desk

• Reduce eye contact

• Collect your papers, check your watch

• Go to them – this way you can leave any time

• Learn to say ‘no’

• Plan a quiet hour

And Finally – Beware Of Monkeys:

Despite being a busy person, it is easy to get sucked into doing things for others. Often these tasks have nothing to do with your job (perhaps they interest you or you are flattered to be asked!).

Each time we say ‘yes’ to these requests we collect another ‘monkey’, namely a problem that started with someone else (who is working for whom?).

Furthermore, ‘monkeys’ eat into our discretionary time; the amount of time left after meeting the demands of boss and job.

‘Taking the monkey’ often means that you are taking on a problem. Also, you are preventing others from taking the initiative and dealing with it themselves.

So, to handle monkeys:

• Deal with them as they happen (say ‘yes’, you can help or ‘no’, you cannot).

• Do not allow them to become too many to handle.

• Feed them face-to-face only or by phone (avoid memos or email).

• Feed them by appointment only; ‘Come and see me at …’

• Assign a next feeding time; ‘Try, and if you get a problem come back and see me’